Return policy
At Nicotine Pouch Club, we are committed to providing the best possible experience for every nicotine pouch enthusiast. While most orders arrive in perfect condition, we understand that issues may occasionally arise. This policy outlines how we handle returns, replacements, and refunds.
Eligibility for Return
Due to the hygienic nature of nicotine pouches, we do not accept returns for opened or used products. However, we do offer generous replacements in cases involving product defects or shipping damage.
Quality Issues – Our Replacement Guarantee
If you receive a product with confirmed quality issues—such as broken packaging, powder leakage, or damaged contents—please contact our support team within 7 days of delivery. Once verified, we will compensate you with replacement can for every defective one.
This is our Replacement Guarantee — a reflection of our commitment to excellence and to ensuring that every customer receives a flawless pouch experience.
How to Report an Issue
To report a damaged or defective item, please email us at info@nicopouches.cheap with your order number, photos of the product, and a brief description of the issue. Our team will review your case within 24–48 hours and confirm the appropriate resolution.
Non-Returnable Situations
Returns or replacements will not be accepted under the following conditions:
Change of mind after purchase
Incorrect selection of flavor or strength
Products returned without prior approval from customer support
Refunds (if applicable)
If a refund is approved as part of your resolution, it will be processed to your original method of payment within 5–7 business days. You will receive a confirmation once your refund has been issued.
Shipping Costs
Shipping costs are non-refundable unless the product is confirmed defective or damaged. In such cases, we will cover the shipping for your replacement shipment.
Questions?
If you have any questions about this policy or need assistance, please don’t hesitate to contact us at npc@nicotinepouchclub.ca. We’re here to make sure you enjoy every pouch, every time.